Question 1

What is IBEX Wallet?

Accepted Answer

IBEX Wallet is a non-custodial, privacy-focused wallet for managing digital assets across several blockchain networks. It runs on your device and stores your keys locally.

Question 2

Do I need an account?

Accepted Answer

No. You create a wallet locally - there is no IBEX account, sign-up or profile required to use it.

Question 3

Where can I download IBEX safely?

Accepted Answer

Only from an official IBEX domain: ibexwallet.co.uk. Visit the Download Center and verify the checksum where one is published for the release.

Question 4

Will IBEX ever ask for my recovery phrase?

Accepted Answer

Never. No part of IBEX - the website, email support or the contact form - will ask for your recovery phrase, private key, wallet password or PIN.

Question 5

Is IBEX audited?

Accepted Answer

IBEX does not publish third-party security audit documentation at this time, so this website makes no audit claim. If an audit is published, it will be linked from the Security Center.

Question 6

What are the official IBEX domains?

Accepted Answer

ibexwallet.co.uk is the primary official website and ibexwallet.io is the previous brand website. Domains not listed in the Security Center should not be assumed to be official.

Question 7

Is IBEX custodial?

Accepted Answer

No. IBEX is non-custodial: your keys are generated and held on your device, and IBEX does not hold your assets.

Question 8

Does IBEX have access to my cryptocurrency?

Accepted Answer

No. IBEX cannot access, move, freeze or recover your funds. Only someone with your keys or recovery phrase can authorise transactions.

Question 9

Where are my private keys stored?

Accepted Answer

On your device, in encrypted form, protected by the password you set when creating the wallet.

Question 10

What happens if I lose my recovery phrase?

Accepted Answer

If you lose the phrase and lose access to your installed wallet, the funds cannot be recovered - not by IBEX and not by anyone else. Anyone offering paid recovery of a lost phrase is running a scam.

Question 11

How should I store my recovery phrase?

Accepted Answer

Offline, on paper or metal, in a secure private location. Never store it in a photo, note app, email or cloud storage, and never type it into a website.

Question 12

Which desktop platforms are supported?

Accepted Answer

Windows, macOS and Linux.

Question 13

Does IBEX support hardware wallets?

Accepted Answer

Hardware wallet support is not currently claimed by IBEX. If it becomes available, it will be documented on the Desktop Wallet page.

Question 14

Are the iOS and Android apps available?

Accepted Answer

Not yet. Both are marked as coming soon, and IBEX does not publish App Store or Google Play links before the apps are officially released.

Question 15

Will mobile use the same self-custody model?

Accepted Answer

Yes. Keys will be generated and stored on the device, with IBEX holding no custody of your assets.

Question 16

Which cryptocurrencies are supported?

Accepted Answer

The current list is published on the Supported Assets page and includes major coins, tokens and stablecoins across several networks. The page reflects actual wallet support.

Question 17

Why isn't my asset listed?

Accepted Answer

If it is not on the Supported Assets page, it is not currently supported. Do not send unsupported assets to an IBEX address.

Question 18

How do swaps work?

Accepted Answer

You select the asset to exchange and the destination asset, review the quoted rate and network fees, then confirm. The transaction is authorised from your wallet and you keep custody throughout.

Question 19

Are swaps instant and free?

Accepted Answer

No. Timing depends on network conditions, and network fees plus any applicable service fee are shown before you confirm.

Question 20

Does IBEX require KYC?

Accepted Answer

Creating and using an IBEX wallet does not require identity verification. Third-party services accessed through the wallet may apply their own requirements.

Question 21

What data does the website collect?

Accepted Answer

See the Privacy Policy for the current description of website data handling.

Question 22

My transaction is pending - what should I do?

Accepted Answer

Pending transactions are usually waiting for network confirmation. Check the transaction on a public block explorer using its hash before contacting support.

Question 23

I sent assets to the wrong address. Can IBEX help?

Accepted Answer

No. Blockchain transactions are final and cannot be reversed by IBEX. Always verify addresses and networks before confirming.

Frequently Asked Questions

Getting Started

Security

Self-Custody

Recovery Phrase

Desktop Wallet

Mobile Wallet

Supported Assets

Swaps

Privacy

Troubleshooting