Contact
Talk to the IBEX team
Send us a message about the wallet, a security concern or a business enquiry. Support never needs your wallet credentials.
Never include your recovery phrase, private key, wallet password or PIN in this form.
IBEX does not need these credentials to provide support, and no genuine member of the IBEX team will ever request them.
General support: support@ibexwallet.io
Security reports: security@ibexwallet.co.uk
Response times
IBEX support is handled by email and this form. We do not operate 24/7 live chat or telephone support - anyone contacting you claiming otherwise is not from IBEX.
Before you write
Many questions are already answered
The Security Center and FAQ cover recovery phrases, supported assets, swaps and download verification.